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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Dennings

June 12, 2025

5  out of  5
rating by Kelly Dennings
"Great customer service by Lori, she answered all my questions. Very polite, a joy to talk to."
We responded:
"Thank you for taking the time to give us a great review, we appreciate you."
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Everlasting Quality Care

June 8, 2025

5  out of  5
rating by Everlasting Quality Care
"Tia has great customer service skills! She always return phone calls and is very patient. Whenever there is something that I'm not for sure about, she explains things in detail to the point that I have no more questions before we disconnect. Most importantly, she never forgets to collect my payment :-) Thank you Tia!"
We responded:
"Thank you for the 5 star review and great endorsement of Tia! We appreciate your business and are always here for you."
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Bruce Moore

May 30, 2025

5  out of  5
rating by Bruce Moore
"My agent Lori was very professional, polite, and helpful. I will recommend State Farm to all my family and friends."
We responded:
"Thank you for giving us a great review and all your support. Your satisfaction is our top priority!"
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B RS

May 29, 2025

5  out of  5
rating by B RS
"Lori is amazing. She is always there to help and answer questions that I have."
We responded:
"Thank you for the great review and the nice comment about Lori, she is amazing."
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Erika Barlow

May 19, 2025

5  out of  5
rating by Erika Barlow
"Absolutely will recommend again and again!! Super helpful, knowledgeable and friendly!! They helped lower our rates and made the entire process very easy and enjoyable for us."
We responded:
"Erika, Thank you for putting your trust in us and the great 5 star review, we appreciate and value your business."
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Linda Reiman

May 15, 2025

5  out of  5
rating by Linda Reiman
"My State Farm agent is Lori. She is very helpful. If you cannot get a hold of her she will call you right back when she gets your message. She helps you with anything that you need help with. She is super nice and if she can't find the answer out she will call you back with the answer and let you know what you need to know about your policies"
We responded:
"Linda, Thank you for the 5 star review and great endorsement of Lori, she is the best! "
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LaBria Lane

May 15, 2025

5  out of  5
rating by LaBria Lane
"Lori is the best"
We responded:
"LaBria, We value and appreciate you. Thanks so much for the 5 star review. "
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Violetta Allen

May 15, 2025

5  out of  5
rating by Violetta Allen
"Longtime member excellent service have given family member there office number will continue service with them for a lifetime THANKS FOR ALL You HAVE DONE ANd CONTINUE TO DO"
We responded:
"Violetta, Thank you for the kind words and 5 Star Review. We value you as a customer and appreciate your business."
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kingricky88

May 8, 2025

4  out of  5
rating by kingricky88
"Fast and friendly service"
We responded:
"Customer Service is our top priority. Thank you for the kind review, we appreciate you."
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Karissa Gwinn

March 12, 2025

5  out of  5
rating by Karissa Gwinn
"Quick response time, super friendly and very helpful."
We responded:
"Karissa, Thank you for the great review, we really appreciate it. "
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Amous Watt

September 27, 2024

5  out of  5
rating by Amous Watt
"Lori helped me get some great auto insurance was get to work"
We responded:
"Thank you Amous for the 5 Star review, we appreciate your business."
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Kessler Flemister

March 18, 2024

5  out of  5
rating by Kessler Flemister
"You know you going to need some insurance so why wait don't visit the peoples and talk to them they may have a program that fit your style of life for me may God continue to bless you all thank you for what you doing for me PS go check them out"
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Teddy Powell

January 1, 2024

5  out of  5
rating by Teddy Powell
"I've had nothing but a wonderful experience through the brett Albert agency."
We responded:
"Teddy, Thank you so much for the kind review, we appreciate you!"
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matthew sipes

November 1, 2023

1  out of  5
rating by matthew sipes
"Lori and Tia are awesome. However Brett is very arrogant and rude to his customers."
We responded:
"Hi Matt, Thank you for your kind words about Lori & Tia, they are awesome, and we are blessed to have them here. I Obviously offended you in some way and for that, I apologize. I pride myself on exceptional customer service so a review like this disappointing, hopefully we can talk soon. We do appreciate you!"
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JMV Forge

June 14, 2023

1  out of  5
rating by JMV Forge
"The man driving the maroon jeep that works at the State Farm branch on perison road has me considering life insurance after he ran me off the road this morning to run a red light so he could make it to the office before 8:30. Best way to sell auto and life insurance is to risk people’s lives around you I guess. Dash cam has it all on video."
We responded:
"JMV Forge, I am so sorry that happened to you but it was not my office. I am the only man that works at my office and I drive a Blue Chevrolet Silverado truck and arrived at the office about 9:15 this morning. There is more than one State Farm office on Pierson Rd. so perhaps you posted this review to the wrong office. Google reviews are very important to us and a negative review like this can be very damaging. I hope the remainder of your day goes much better."
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Courtney R

December 24, 2022

5  out of  5
rating by Courtney R
"The start at this office is amazing. I had a issue the turn around time was same day🎯"
We responded:
"Courtney, Welcome to our office and thank you so much for the 5 star review, we really appreciate it. "
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Sharon Carter

May 31, 2022

1  out of  5
rating by Sharon Carter
"Too high"
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The Gaming Bro's

April 11, 2022

4  out of  5
rating by The Gaming Bro's
"The staff are always wonderful...ty"
We responded:
"Thanks so much!"
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John Strawser

March 8, 2022

5  out of  5
rating by John Strawser
"Always helpful, never tries to up-sell. Lori always helpful."
We responded:
"Thank you John, we appreciate the kind review"
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Roshanda Larry

August 25, 2021

5  out of  5
rating by Roshanda Larry
"I feel strongly about the service and professionalism and the quality of service I receive from State Farm. State Farm is a company when you are in crisis stands behind you 100%. and in a time in your life when you have a catastrophe you do not want to have to second guess your insurance company. Tia and Lori they are the glue that holds Brett Alberts office together."
We responded:
"Roshanda, Thank you so much for the kind words about State Farm, Lori, & Tia. We appreciate your loyalty and value you as a customer."
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Taki Davis

August 14, 2021

5  out of  5
rating by Taki Davis
"Ms. Lori and Ms Tia are very professional, kind and caring. They go above and beyond to make sure that you have the policies that suit you and your family."
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Mister Lay

July 20, 2021

5  out of  5
rating by Mister Lay
"Very honest and professional people work there especially Tia"
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Demetria Cole

July 19, 2021

5  out of  5
rating by Demetria Cole
"I really like State Farm's Brett Albert office. The Agents are so knowledgeable and helpful. I strongly recommend Brett Albert's office to get the best insurance rates and quality service."
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Krow Jones

July 14, 2021

5  out of  5
rating by Krow Jones
"Great people,very professional,knowledgeable,and helpful. Special thanks to Lori and the entire team for the products,services,and coverages you provide."
We responded:
"Ronnie, Thank you for the kind words and great review. We appreciate you!"
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Alesia Tyson

July 8, 2021

5  out of  5
rating by Alesia Tyson
"Lori is a good agent she answer all questions and have a smile on her face she make u feel like family a great lady"
We responded:
"Alesia, what a great way to describe Lori, she does make you feel like family. Thank you for the great review."